FAQ

GENERAL FAQ

Are your products cruelty-free?

Yes, all of our products are cruelty-free. We do not test our products or ingredients on animals.

 

Do you use parabens in your products?

Definitely NO! Our products contain safe ingredients including natural oils, fruit and vegetable butters.

 

Are your products vegan?

Our product is 100% vegan. 

 

Where can I find your current promotions?

We love a promo! You learn about all our current promos on our Instagram hereand Facebook here.

 

How do I know what shade is right for me?

We try our best to produce colours that can match all skin tones but if you need our help, just tag us your selfie on Instagram here and we will do our best to help you out.

 

Where is my order?

Orders placed at www.shopforcrush.com will be processed and shipped within 1-3 business days. 

Orders placed after 12pm will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day. You will receive a notification email to the e-mail address you provided at purchase. For anything else, you can reach us at [email protected] 

 

How much is shipping?

Shipping fee is RM7.00 per kg. 

 

Do you ship internationally?

Not yet, but we’re working on it! We apologize for any inconvenience in the meantime.

 

I entered the wrong email address for my order. What should I do?

Not a prob. Send us an email at [email protected] and we’ll be happy to help.

 

I’m a blogger and want to review your products — how can I request samples?

We are open for collabs! Send us an email at [email protected] and we will be in touch with you soon.

 

I work for a magazine or publication — who can I talk to about products and brand news?

Hit us up at [email protected] and we would be happy to answer questions about the brand and consider sample requests.

 

Do you offer a discount code?

Follow us on Instagram here and Facebook here to be in the know of our latest promotions!

 

Where can I purchase your products?

Our products are currently available to purchase on our website www.shopforcrush.com . Learn about our on ground activations on our Instagram here and Facebook here.

 

How do I find out about new products?

The best way to find out about new products, brand news, and other cool stuff is to follow our Instagram here and Facebook here.

 

I want to work for you, how can I apply?

We love that you are interested in working with us! Please send your resume to [email protected].

 

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YOU MATTER FAQ

Why did you formulate with Essential Oil? 

We know that matte lipstick can dry out your lips. Essential oil is infused in the You MATTEr range to care your lip to a whole new level! Not only will it prevent chapping but it also helps to create a smoother glide and lightness to the formulation. Also, who doesn’t know about the amazing benefits of essential oil?!

 

How do I apply it?

We highly recommend shaking the tube prior to application especially because You MATTEr contains essential oil. Start by drawing your outer lip line using the brush tip and slowly filling in the rest of your lips. Oh! Also make sure that you tighten the cap after use. You don’t want the liquid to dry out!

 

Is You MATTEr safe for those with sensitive skin? 

Our formulation is Botanical and safe. However, check with your Dermatologist if you have any concerns. Our ingredients is listed on our website.

 

Is this waterproof? 

Yes! You MATTEr can last throughout the day. The result will not flake or create a powdery effect unless the formulation has dried up. Again, please ensure that you tighten the cap after using the product.

 

Is it Kiss Proof? 

No. You are prone to get more kisses while using You MATTEr ;)

 

What is the expiration date/shelf life before/after opening product?

Your You MATTEr can last up to 6 months after opening. However, this is subject to how you store and care for your lippie. We recommend keeping it at room temperature, avoid heat and ensure that the cap is kept tightly closed at all times.

 

Is this safe for expectant mothers or those breastfeeding?

This product is safe for expectant mothers and those breastfeeding, but we always recommend speaking with your doctor or a certified professional before using any products you might have sensitivity to.

 

What fragrance is used in this product?

You MATTEr is formulated with a pleasant smell of Matcha Green Tea.


Key Product Ingredient Benefits List

Essential Oil - hydrates and conditions

Castor Oil – antibacterial and antifungal properties

Vitamin E – moisturize and antioxidant

Hyalauronic Acid – Retaining skin moisture

Shea Butter – Hydrate lips to maintain elasticity


Got any other questions? Send us an email at [email protected]

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